![]() ![]() Several external agencies are also available to students who have exhausted all other opportunities for resolution. Complaints should be directed to the following address:ĭenver, Colorado Complaints to External Agencies Formal complaints should be in writing and include a clear description of the issue and description of the efforts to resolve the concern. Other Complaints or GrievancesĬomplaints or grievances that cannot be resolved by the relevant office or procedures above may be directed to the Office of the Chancellor. Additionally, students can also file complaints with their state agency. Office of Diversity and Equal OpportunityĬomplaint Procedures may be found here: Online or Distance Learning ProgramsĬomplaints regarding online or distance learning programs offered by the University of Denver may be directed to the Office of the Registrar:ĭenver, Colorado who are not satisfied with their resolution may also file a complaint with the Colorado Department of Higher Education, regardless of the state where the program was offered. Tuition Appeal Discrimination, Harassment or RetaliationĬoncerns or complaints pertaining to discrimination, harassment, or retaliation should be directed to the Office of Diversity and Equal Opportunity: Information related to submitting an appeal may be found on the following Web page: In the case of extenuating circumstances that are beyond the student's control, a student may appeal for an exception to the posted dates and percentages. The reversal of tuition and fee charges associated with the withdrawal from a course are governed by the University's published tuition refund dates and percentages, which are posted on the Registrar's website. Additional information may be found on the following pages: Grade appeals must be based on problems of process and not on differences in judgment or opinion concerning academic performance. Academic Grievances and Appeals must be based on problems of process or concerns of bias, retaliation or other impropriety, and not on differences of judgment or opinion concerning academic performance.Undergraduate Students Academic Exceptions. ![]() ![]() Additional information is available on the following pages: Students may petition for an exception to academic policy through the Academic Exceptions processes or file a grievance of an academic decision through the Academic Grievance process. ![]() Academic Decisions (Excluding Grade Appeals) As a student, you should know that the same avenues used to lodge a concern can also be used to provide a written compliment or note of appreciation. Sometimes DU students find they are particularly pleased with how something has been handled for them, how they were assisted by a particular staff member, the positive experience they had in a specific class or some other outstanding thing that happened to them at DU. If a problem still exists, the resources and formal processes listed below are available. Most problems are resolved when a student makes an appointment with a faculty or staff member and calmly and honestly communicates his/her frustrations or concerns. Dealing with concerns in the most direct and honest fashion should always be the first step toward resolution. When this happens, students should always try to work out the problem by first discussing it with those most involved with the issue. Occasionally, a student will encounter a problem on campus that he or she does not know how to resolve. Specific processes such as those for tuition appeals, academic decisions or grade appeals are listed below. A variety of channels exist at the University of Denver to resolve problems that a student may encounter. ![]()
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